Privacy Policy

Eagle Fire Ltd ("Eagle Fire", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at eaglefire.co.uk or contact us in connection with our fire door installation, inspection, and maintenance services.

We are registered in England and Wales and act as the data controller for the personal data we process. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Eagle Fire Ltd
Registered Address: United Kingdom
Contact Email: [email protected]

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at the email address above.

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name and job title
• Company name and address
• Email address and telephone number
• Details of your enquiry, project requirements, or service request
• Any other information you choose to include in correspondence with us

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device type and operating system

3. How We Use Your Information

We use your personal data for the following purposes and on the following legal bases under the UK GDPR:

4. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including session management and security. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website (e.g. pages visited, time on site). We use anonymised analytics data only.
• Functional cookies: Used to remember your preferences and improve your experience.

You can control or disable non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers: Third-party suppliers who assist us in operating our website or delivering our services (e.g. email delivery, website hosting, CRM software), who are contractually bound to process data only on our instructions.
• Professional advisers: Solicitors, accountants, and insurers where necessary for our legitimate business operations.
• Regulatory authorities: Where we are legally required to disclose information to comply with applicable law, court order, or government authority.

All third parties are required to maintain appropriate security measures and to process your data only in accordance with our instructions and applicable data protection law.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. In general:

• Enquiry and contact form data: up to 3 years from last contact
• Contract and service records: up to 7 years from the end of the contract (for tax and legal compliance)
• Health and safety and compliance documentation: as required by applicable legislation (typically 10 years or more)
• Website analytics data: up to 26 months

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing activities, please contact our data controller:

Eagle Fire Ltd
[email protected]